Application Management Service solution for maintaining your
Business Intelligence and Analytics systems
At the end of a Business Intelligence project, the initial needs of customers may have changed, the operating environment will have evolved, and malfunctions may arise that require ongoing and timely support.
BBI x AMS (Application Management Service) is Blue BI’s solution for the support and maintenance of Business Intelligence and Business Analytics systems that identifies, manages and resolves any technical issues that may arise on applications already adopted by the company.
Who needs an AMS solution?
- Our Application Management Service solution is designed for companies that have already introduced Business Intelligence & Business Analytics (BI and BA) and want to guarantee maximum efficiency in the complex dynamism of business needs.
- Blue BI's problem-solving approach ensures timely and specialized assistance and offers continuous support as tasks arise.
How does our Application Management Service solution work?
- To meet customer needs, our Application Management Service solution offers a ticketing service where the user can communicate (via e-mail or web application) any technical difficulties you are experiencing with your BI and BA systems, such as loading a dashboard, viewing a report, or accessing an application.
- When opening the ticket, the Service Desk Manager assigns it a priority score and intervenes on two levels: the first level for preventive maintenance and the second level for corrective and adaptive maintenance.
- The standardized and recurring tickets, such as updating a password, can be taken care of by a bot which, in the case of more complex requests, will transfer the problem to the specialized team.
Why entrust Blue BI with the monitoring of your Business Intelligence and Analytics systems?
Access to
specialized expertise
Savings in maintenance management costs
Timely
support
The services offered by BBI for AMS can be provided at any level of a software architecture, regardless of the reference sector and apply to the following areas of intervention:
- BBI Solutions
- Database: Oracle, Microsoft SQL Server, Snowflake, MySQL, Exasol, Sap HANA
- Analytics and mashup platforms: Microsoft Power BI, QlikSense, Azure, SAP Suite, SAS, SAC (SAP Analytic Cloud)
Based on the specific needs of the customer, the areas of application of BBI x AMS can also be extended to other platforms, in addition to those mentioned.
